The Compliance Hub: how we recover duty and VAT at scale
Our Compliance Hub automates the full duty recovery workflow: data ingestion, MRN matching, evidence pack assembly, CDS filing, and exception handling. End to end, audit-ready, and built for scale.
The Compliance Hub powers our delivery. We provide a partner view for 3PLs and a client view for retailers.
Three layers. One automated compliance workflow.
The Compliance Hub connects your existing systems to HMRC's CDS, normalising data, automating matching, assembling evidence packs, and filing claims without manual intervention.
Collect the right data from the systems you already use via API, webhooks, or CSV. No spreadsheet chaos.
- Returns management platforms, ERPs, WMS/EWM, and e-commerce platforms
- Client-specific mapping and validation to reduce data ghosts
- Import validation and data quality dashboards
Move each case through a defined workflow with clear ownership, stage definitions, and exception queues.
- Case management with full audit logs
- Return to export matching (MRN linkage) and structured queues
- Evidence packs: auto-assembled, checklist-driven, HMRC-ready
Every claim needs a defensible story. The platform keeps the evidence trail complete and easy to retrieve.
- End-to-end evidence trail across intake, matching, and filing
- Clear exception handling and decision logs
- Finance-ready reporting and compliance transparency
Six engines. One compliance workflow.
Each capability is purpose-built to eliminate a specific failure point in the duty recovery process. Together, they form a single automated workflow from data intake to HMRC approval.
Multi-Layer MRN Matching
Three-layer matching algorithm: Order ID + date window, tracking number, and shipment reference. Each layer adds precision. Unresolvable cases route to a structured exception queue — nothing is abandoned.
Evidence Pack Assembly
Auto-assembles every document HMRC requires into a checklist-driven, version-controlled pack. Intake photos, commercial docs, export references, and condition grading — all QA'd before filing.
CDS Filing Engine
Prepares and submits RGR and Drawback declarations via HMRC's Customs Declaration Service under Direct Representation. Correct relief logic applied automatically.
Exception Triage
Structured exception types, severity levels, clear ownership, and escalation paths. Every decision documented in an auditable trail. Root cause analysis feeds back into data quality improvement.
Data Quality Scorecard
Real-time scoring of incoming data against required fields. Missing MRNs, incomplete references, and format issues flagged before they become claim failures.
Compliance Reporting
Executive dashboard with recovery value, compliance health score, cycle time, exception queue depth, and finance-ready export packs. One source of truth for every stakeholder.
Auto-assembled, HMRC-ready evidence packs at scale.
The Evidence Pack Engine is the core of our compliance process. It automates the collection, assembly, and quality assurance of every document HMRC needs to approve a duty recovery claim, eliminating the manual work that causes most claims to fail.
Immutable audit logs. Structured exception handling. Evidence retained for the full HMRC review period. Every case is defensible at every stage.
Multi-angle photos, condition grading, and scan events captured at the point of return, structured to HMRC same-state standard.
Each return is automatically linked to its original export MRN via our multi-layer matching algorithm. Unresolved cases route to a structured exception queue.
Commercial invoices, transport docs, and export references are assembled into a checklist-driven pack that is complete, consistent, and version-controlled.
Every pack passes a quality check before CDS submission. Exceptions are resolved before filing, not after rejection.
Every evidence pack follows a defined checklist. Nothing is filed with gaps.
Evidence retained in line with HMRC requirements, retrievable on demand.
Every action timestamped and traceable. Your position is defensible at every stage.
Four layers. One source of truth.
The Compliance Hub is built as a layered architecture. Each layer handles a distinct responsibility, from normalising your data to filing with HMRC and reporting outcomes.
Data Ingestion
API, webhook, and CSV connectors normalise data from Shopify, WooCommerce, Sendcloud, ERPs, WMS, and 3PL platforms into a unified schema.
Compliance Workflow
Case management engine moves each return through a defined lifecycle: intake → matching → evidence build → QA → filing → outcome tracking.
HMRC Interface
CDS-compatible filing via HMRC Developer Hub API. Declarations submitted, responses tracked, and outcomes reconciled automatically.
Reporting & Analytics
Role-based dashboards for clients, 3PLs, and operators. Finance packs, compliance health scores, and recovery pipeline visibility.
What teams see inside the Compliance Hub
The same underlying workflow, tailored by role. Clients get clarity and reporting. 3PLs get intake and exception handling. Meridian operators get end to end control.
Client dashboard
Recovery value, compliance health, and finance-ready reporting in one view.
- Executive snapshot: recovered vs pending, total cases, and exceptions
- Compliance transparency: evidence completion and exception visibility
- Finance ROI: value pipeline and downloadable finance pack
MRN matching engine
Link return cases to export MRNs at scale with a structured work queue.
- Search by Order ID, MRN, or client
- Clear unmatched to matched workflow with match rate visibility
- Operator actions: link MRN, export datasets, refresh queues
Evidence pack assembly
Auto-assembles every document HMRC requires into a checklist-driven, version-controlled pack. QA runs before filing, not after rejection.
- Multi-angle intake photos, condition grading, and scan events captured to HMRC same-state standard
- Commercial invoices, transport docs, and export references assembled into a complete, consistent pack
- Immutable audit log: every action timestamped and traceable, evidence retained for 7 years
Operator dashboard and exception control
Built for compliance operations: exceptions, evidence completion, and live case progress.
- Compliance transparency panel: open exceptions and evidence completion
- Recent activity: cases in progress and stage visibility
- Role-based access: different views for clients, 3PLs, and operators
Connects to the systems you already use.
The Compliance Hub ingests data from your existing platforms via API, webhook, or CSV. No rip-and-replace. No migration project. We normalise your data into a unified schema and start processing.
Custom integrations available for enterprise clients with proprietary ERP or WMS systems.
Built for compliance-grade operations.
Every layer of the Compliance Hub is designed with security, auditability, and data protection at its core. Your data is isolated, your actions are logged, and your evidence is retained for the full HMRC review period.
JWT Authentication
Token-based auth with role-based access control across all endpoints.
Workspace Isolation
Multi-tenant architecture with strict data separation between clients.
RBAC
Five role levels: System Admin, Operator, Approver, Client Admin, Viewer.
Immutable Audit Logs
Every action timestamped and traceable. Cannot be modified or deleted.
7-Year Retention
Evidence and case data retained for the full HMRC review period.
PII Controls
Personal data handling aligned with UK GDPR requirements.
Want to see how the Compliance Hub fits your operation?
We'll map your current returns flow, identify the minimum data fields needed, and show how the platform automates compliance and reduces exceptions.