Practical guides on RGR, evidence standards, MRN matching, and how to build an audit-ready returns lane.
From July 2026, EU e-commerce returns face a new €3 fixed duty on low-value parcels. This guide explains what changed, what you can recover, and how to build audit-ready evidence packs at scale.
Most UK importers know about Returned Goods Relief. Far fewer are aware that duty paid on goods that are subsequently re-exported can also be recovered through Customs Drawback. This guide covers every route.
International returns are one of the most overlooked sources of recoverable duty and VAT for UK e-commerce retailers. This guide explains RGR in full: eligibility, evidence, process, and how to build a compliant recovery lane.
The Movement Reference Number (MRN) is the single most important data point in any RGR or Drawback claim. Without it, claims fail. Here's how to solve the matching problem at scale.
A duty recovery claim is only as strong as the evidence behind it. This guide covers what HMRC requires for RGR and Drawback claims, and how to build a defensible evidence pack for every case.
If you think you are paying duty/VAT unnecessarily on returns, start with the eligibility check and we will follow up with next steps.
