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Services

Done-for-you duty and VAT recovery for UK retailers and 3PLs.

Whether you are managing international returns, re-exporting imported goods, or a 3PL looking to add value for your clients, we handle the compliance process end to end: MRN matching, evidence packs, and HMRC filing.

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Managed Returns Duty Recovery (Done-for-you)

Managed Compliance Hub

Flagship
What it solves
  • Duty and import VAT leakage on re-imported returns
  • Operational burden on your warehouse and finance teams
  • Inconsistent evidence and high risk of HMRC queries
What you get
  • Returns lane design (routing, labels, scan events, manifest standards)
  • Return to export matching (typically linking to the export MRN)
  • Evidence pack creation and retention (audit-ready documentation)
  • CDS filing execution as your Direct Customs Representative
  • Exception handling (missing data, queries, rejections) with a defined triage process
  • Monthly reporting: duty/VAT avoided, exceptions, and improvement actions
Best for: UK retailers with regular international returns who want a compliant, scalable process that removes customs admin from internal teams.
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Real-Time Relief at Re-Import (For teams with a 3PL)

Customs Gateway

Go live fast
What it solves
  • Duty/VAT leakage at the border on eligible returns
  • Lack of a compliance process despite having a stable returns operation
  • No visibility on border outcomes (accepted, queried, rejected)
What you get
  • Data schema and minimum evidence requirements
  • Return to export linkage rules (MRN matching)
  • CDS submission of RGR declarations (Direct Representation)
  • Query and rejection management
  • Border outcome reporting and root cause insights
Best for: Teams that already have a stable returns or 3PL setup but need the compliance process to achieve the correct RGR outcome.
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3-Year Recovery Audit (Find missed claims)

Historical Recovery Audit

Quantify the opportunity
What it solves
  • Unknown scale of missed relief on past returns
  • Unclear data gaps preventing claims
  • No business case to justify investment in compliance
What you get
  • Review of import, export, and returns data across the lookback period
  • Identification of eligible transactions and missed relief opportunities
  • A prioritised recovery roadmap (what to claim first and why)
  • A clear data improvement plan (what to capture going forward)
Best for: Retailers who suspect they have paid duty or VAT unnecessarily on returned goods and want a quantified business case.
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Re-Export Drawback & Overpayment Recovery

Customs Drawback & Duty Relief

Drawback · Overpayments · Re-Export
What it solves
  • Duty paid on goods imported into the UK that are later re-exported with no reclaim process in place
  • Overpayments arising from incorrect HS codes, customs valuations, or country of origin errors
  • No evidence linking original import entries to subsequent re-export shipments
  • Claims window closing: HMRC allows up to 3 years to recover, but only if you act
What you get
  • Multi-route audit covering Customs Drawback, duty overpayments, and re-export compliance simultaneously
  • Import-to-export MRN matching linking original duty paid to proof of re-export
  • HS code and customs valuation review to identify and correct overpayment errors
  • HMRC-ready evidence packs built to defend every claim
  • CDS filing and C285 amendments submitted under Direct Representation
  • Monthly recovery reporting showing amounts claimed, approved, and pending
Best for: UK e-commerce retailers and 3PLs that import goods from non-FTA countries (e.g. China, Asia) and re-export them, or businesses that suspect duty has been overpaid due to classification, valuation, or procedural errors at import.
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3PL Partnership Programme

Partner with Meridian

Partners
What it solves
  • 3PL clients losing money on duty/VAT with no recovery process in place
  • No in-house customs compliance expertise to offer RGR or drawback services
  • Missed opportunity to add value and strengthen client relationships
What you get
  • White label or co-branded compliance service for your existing clients
  • Joint audit or Stop the Bleed route. We handle the compliance, you handle the logistics
  • Data collection framework and evidence standards tailored to your warehouse operations
  • Seamless integration with your WMS or returns platform for automated data capture
  • Shared reporting so both you and your client see duty/VAT avoided and recovered
  • Dedicated Meridian account manager for partner onboarding and ongoing support
Best for: 3PL providers, fulfilment centres, and returns management companies who want to offer duty/VAT recovery as a value added service to their e-commerce clients.
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Optional add-ons

Designed to reduce exceptions, increase eligibility rates, and make the process easier to scale.

Data readiness and cleanup (MRN recovery, mapping, schema alignment)
Integration support (returns platform and WMS field mapping)
Evidence standards (photo and condition grading SOPs)
Custom reporting (savings by market, carrier, SKU)
Dispute support (structured packs for exceptions)
Training for internal teams and 3PL operators
Pricing

Pricing tailored to your returns volume

Every recovery programme is scoped to your data, routes, and volume. No upfront cost on audits. We only earn when you recover.

Performance-based

Audit fees tied to results. No recovery, no fee.

Volume-based tiers

Monthly fees scaled to your returns volume.

Transparent terms

All fees agreed in writing before work begins.

Request a pricing consultation Book a 15-min fit check

Custom pricing available for enterprise clients.

Path 1: Stop the Bleed

Implement the live lane first to avoid duty/VAT on new returns. Then run the historical audit once stable.

Check eligibilityBook a 15-min fit check
Path 2: Recover First

Quantify the reclaim opportunity and data gaps first. Then implement the live process to prevent future leakage.

Submit data for reviewBook a 15-min fit check