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Services

Duty & VAT Recovery Services

Meridian delivers duty and VAT recovery through two delivery modes: a managed service where we run the RGR lane end-to-end (live now), or the Meridian platform where your team runs the workflow in-house or with your 3PL (early access only).

Compliance-first. Audit-ready evidence. No promises on HMRC timelines.

Delivery Model

Select Your Delivery Model

Choose fully managed if you want Meridian to handle the entire RGR compliance workflow. Choose the platform if your team (or 3PL) prefers to run the process internally with the same compliance infrastructure.

Managed Service

You stay the Declarant. Meridian does the filing. We match each return to the original export, build the evidence pack, submit via CDS, and handle exceptions. Your team never touches customs admin.

Live now

Software as a Service (SaaS)

Run the workflow in-house or with your 3PL. Same compliance engine: MRN matching, evidence packs, audit logs, exception queues. Your team controls the process. Role-based access built in.

Early access

Early access only. Invite-only onboarding. Not publicly launched. Pricing available on request.

Service Scope

Recovery Services by Objective

Each service addresses a specific recovery objective. Select the one that matches your situation — or combine them for comprehensive coverage.

Returned Goods Relief (RGR) Returns Lane

Relief on new international returns

Implement an RGR returns lane so relief is claimed correctly on every eligible return from day one. Prevent double-payment at re-import with MRN matching, audit-ready evidence packs, and structured exception handling.

Delivered via
  • Managed service (done-for-you, live now)
  • Customs Gateway — part of the Meridian platform (early access)

Historical Duty & VAT Recovery Audit

3-year lookback across all relief types

Audit up to three years of import, export, and returns data to quantify missed relief. We build HMRC-ready evidence packs, surface exceptions early, and support filing workflows based on the route and your setup.

Delivered via
  • Historical Recovery Audit

Re-Export Drawback & Overpayment Correction

Customs Drawback, HS code errors, valuation corrections

Recover duty on goods imported into the UK and later re-exported. Correct overpayments caused by incorrect HS codes, customs valuations, or missed preferential tariff rates — up to 3 years back.

Delivered via
  • Customs Drawback & Duty Relief
3PL Partnership Programme

Compliance-as-a-Service for 3PL Partners

Offer duty and VAT recovery as a value-added service to your clients. You manage logistics and intake. Meridian manages the compliance workflow.

Additional Services

Supplementary services designed to reduce exceptions, improve eligibility rates, and support operational scaling.

  • Data readiness and cleanup (MRN recovery, schema alignment, reference mapping)
  • Integration support (returns platform and WMS field mapping)
  • Evidence capture standards (intake photography and condition grading SOPs)
  • Finance-ready reporting packs and audit-ready evidence retention

Commercial Terms

  • Pricing tailored to your volume and complexity
  • All fees agreed in writing before work begins
  • Recovery audits: performance-based (no recovery, no fee)
  • Managed services: transparent service pricing
  • MCE platform: pricing available on request (early access)
  • SLAs cover process and compliance controls, not HMRC reimbursement timelines
Disclaimer: Recovery eligibility and outcomes depend on evidence quality and HMRC review. Meridian provides SLAs on process and compliance controls, not reimbursement timelines.