Terms of service.

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Meridian Drawback UK ("we", "us", "our"). By engaging our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Services Provided

We specialize in managing the process of reclaiming import duties and VAT on international returns for UK e-commerce businesses, including:

  • Reverse logistics management

  • HMRC compliance and Returned Goods Relief (RGR) claims

  • Audit trail creation and ongoing compliance support

3. Client Responsibilities

Clients must:

  • Provide accurate, complete, and timely information and documentation required for duty recovery and compliance

  • Maintain up-to-date company and contact information

  • Comply with all relevant laws and regulations

4. Fees and Payment

  • Our standard audit fee is 27% of recovered duty and VAT, with no upfront cost. Minimum potential recoveries apply.

  • Ongoing service tiers and onboarding fees are detailed in your service agreement.

  • Value-added services are billed at £150/hr or custom pricing.

  • Payments are due within 30 days of invoice date unless otherwise agreed.

5. Service Limitations and Disclaimers

  • We rely on the accuracy and completeness of the information provided by clients.

  • We do not guarantee minimum recovery amounts or reimbursement timelines, as these depend on HMRC discretion and client data quality.

  • We are not liable for losses resulting from incorrect or incomplete client data, or from factors outside our control (e.g., HMRC decisions).

6. Confidentiality

We treat all client information as confidential and only share data with third parties as necessary to deliver our services or comply with legal obligations. Please refer to our Privacy Policy for more details.

7. Intellectual Property

All materials, processes, and documentation created by Meridian Drawback UK remain our intellectual property unless otherwise agreed in writing.

8. Termination

Either party may terminate the service agreement with 30 days’ written notice. Outstanding fees for completed services are payable upon termination.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these Terms from time to time. Changes will be communicated via our website or directly to clients. Continued use of our services constitutes acceptance of updated Terms.

11. Contact

For questions regarding these Terms, please contact us at info@meridiandrawback.co.uk.

Effective Date: 2nd December 2025