Privacy policy.

Introduction

Meridian Drawback UK is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

Information We Collect

  • Personal Information: Name, business contact details, company registration information, EORI number, VAT registration, and other information provided during onboarding or service delivery.

  • Client Data: Financial, returns, customs, and logistics data required for duty recovery and HMRC compliance.

  • Usage Data: Information about how you use our website and services, such as IP address, browser type, and pages visited.

  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyse site usage, and support our operations.

How We Use Your Information

  • To deliver and manage our duty recovery and compliance services

  • To communicate with you regarding service updates, support, or regulatory changes

  • To maintain audit trails and comply with HMRC and legal obligations

  • To improve our services and ensure security

Sharing Your Information

  • We do not sell your personal information.

  • We may share your data with trusted third-party service providers (e.g., IT, compliance, and logistics partners) under strict confidentiality agreements.

  • We may disclose information if required by law, HMRC, or to protect our rights and clients’ safety.

Data Security

  • We implement robust technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

  • Access to your data is restricted to authorised personnel only.

Data Retention

  • We retain your personal and client data only as long as necessary to fulfils the purposes for which it was collected, or as required by law or HMRC regulations.

Your Rights

  • You have the right to access, correct, or request deletion of your personal data.

  • You may object to or restrict certain processing activities.

  • You can withdraw consent for marketing communications at any time.

International Data Transfers

  • If your data is transferred outside the UK, we ensure adequate protection through appropriate legal safeguards.

Changes to This Policy

  • We may update this policy periodically. Any changes will be posted on our website with the updated effective date.

Contact Us

For questions or requests regarding your privacy, please contact our Data Protection Officer at info@meridiandrawback.co.uk.

Effective Date: 2nd December 2025