From first conversation to ongoing recovery. Every step explained.

We review your return routes, carriers, product types, return volumes, and the data you already have. No assumptions. Just a clear picture of eligibility, likely value, and the fastest path to a compliant pilot.

Output: A written fit assessment with eligibility, estimated value, and recommended start path.

Two options. Stop the Bleed means "Go live first". We set up the RGR Returns Lane so eligible returns avoid duty and VAT on re-import. Declarations are prepared in advance for clearance at the border, subject to HMRC checks. Recover First means audit historical data, quantify the opportunity, then go live. We agree the sequence, timeline, and responsibilities before anything starts.

Output: A signed scope document with clear deliverables, timeline, and pricing.

We put a Letter of Authority in place so Meridian can operate as your Direct Customs Representative. You remain the Declarant and importer of record. We connect to your data sources and run a data readiness assessment.

Output: Signed LoA, data connections established, and readiness assessment complete.

We define routing, labels, scan events, and manifesting standards. The goal is a repeatable process that produces the data needed for compliant filing, without slowing your warehouse or 3PL.

Output: Documented returns lane with intake standards, evidence capture SOPs, and exception protocols.

Our Compliance Engine links each return to the original export reference. MRN means Movement Reference Number. It is the unique ID on a customs declaration. Where data is missing, cases route through a structured exception queue. Nothing is abandoned, nothing is forced.

Output: Matched cases ready for evidence pack assembly. Unresolvable cases documented with clear reasons.

Scan and identity checks, condition grading, disposition decisioning (restock, refurbishment, scrap), and quarantine rules for exceptions. This is where same-state evidence is captured.

Output: Standardised intake evidence: 3-point photos, condition grade, and scan event log per return.

Export references, commercial documents, and intake evidence are auto-assembled into a checklist-driven, HMRC-ready evidence pack. Every action is logged in an immutable audit trail. Packs are version-controlled and retrievable on demand.

Output: Complete, QA'd evidence pack for every eligible case, ready for CDS filing.

Meridian prepares and submits the RGR declaration via CDS as your Direct Representative, applying the correct relief logic per case. Border outcomes are tracked and reconciled automatically.

Output: Declarations filed. Border outcomes tracked. Queries and rejections managed within the same workflow.

If HMRC queries or rejects an entry, we identify root cause, coordinate corrections, and resubmit or escalate. Structured triage means every exception has clear ownership, severity, and a documented resolution path.

Output: Root cause analysis, corrective action, and resubmission, all logged in the audit trail.

Monthly reporting on duty and VAT avoided, recovered, and flagged. We use this data to improve match rates, reduce exceptions, and increase the percentage of returns that qualify for relief over time.

Output: Monthly recovery statement, compliance health score, and data improvement recommendations.