We handle MRN matching, HMRC-ready evidence packs, and CDS filing so you reclaim what you're owed without adding workload to your team. Up to 3 years of missed claims recovered.
2 minutes • No commitment • You get a clear next step
HMRC-registered • CDS-integrated • Audit-ready evidence packs
Where do you fit?
Selling internationally and paying duty/VAT again when returns re-enter the UK? Get a recovery estimate and a clear next step.
Check recovery potentialWant to offer duty recovery as a value-added service to your clients? See how the partner programme works.
Explore the partner programmeTrusted by forward thinking businesses
From stopping duty leakage on new returns, to recovering missed relief across 3 years, to re-export drawback and 3PL partnerships. We handle the compliance process end to end.
Managed Compliance Hub
End to end returns lane: MRN matching, evidence packs, CDS filing, exception handling, and monthly reporting. We handle the compliance so your team doesn't have to.
UK retailers with regular international returns who want customs admin removed from internal teams.
Customs Gateway
Real time duty and VAT relief at re-import. Automated MRN matching, CDS submission, query management, and border outcome reporting.
Teams with a stable returns or 3PL setup who need the compliance process for the correct RGR outcome.
Historical Recovery Audit
Structured audit to quantify missed relief, identify eligible transactions, build a prioritised recovery roadmap and data improvement plan.
Retailers who suspect they have paid duty or VAT unnecessarily and want a quantified business case.
Recover duty on re-exported goods, correct overpayments from HS code or valuation errors, and build HMRC-ready re-export evidence. One multi-route audit covering up to 3 years.
UK e-commerce retailers and 3PLs importing from non-FTA countries and re-exporting, or those suspecting overpaid duty.
Offer duty and VAT recovery as a value added service to your e-commerce clients. We run the compliance process, you handle the logistics. Joint audit or stop the bleed route available.
3PL providers, fulfilment centres, and returns management companies wanting to add duty recovery as a value-added service.
Not sure which service fits? Start here.
Check your recovery potentialEvery prerequisite for filing duty recovery claims is in place. Our infrastructure is built for compliance-grade operations from day one.
Authorised for UK customs declarations. Active EORI number issued by HMRC.
Direct filing capability on HMRC's Customs Declaration Service for RGR and Drawback claims.
Registered for CDS API integration, enabling automated filing workflows and real-time declaration processing.
Authorised to act on behalf of importers under Article 18 UCC. You remain the Declarant and importer of record.
Most retailers are losing money on international returns without realising it. Here is what the shift looks like when compliance is built into the process.
Answer a few questions about your returns volume, product values, and data readiness. We will tell you instantly whether Returned Goods Relief is likely to work for your business and estimate your potential recovery.
Start the eligibility checkWe reply within 1–2 business days with:
No commitment. No cost. Just a clear next step.
Everything you need to know about duty and VAT recovery on international returns.
Whether you want to go live immediately or start with a historical audit, we find the fastest path to results.
